Terms of Service
Welcome to The Aroma Candles. These Terms of Service govern your use of our website and your purchase of candles and other products from our online store. By accessing our website or placing an order, you agree to these Terms.
1. Online Store Terms
You must be the age of majority in your province, state, or country of residence, or have permission from a parent or legal guardian, to use this website and purchase our products.
You may not use our products or website for unlawful or unauthorized purposes.
2. Products
We make reasonable efforts to display our candles and other products accurately. However, product colors, packaging, labels, and appearance may vary slightly from photographs displayed online.
Because many of our products may be handmade or produced in batches, minor variations may occur.
3. Candle Safety
Candles must always be used responsibly. Never leave a burning candle unattended. Keep candles away from children, pets, drafts, and flammable materials.
Always follow the safety instructions provided with the product. We are not responsible for damage or injury resulting from misuse, improper burning, failure to follow safety instructions, or unauthorized modification of our products.
4. Prices and Payments
All prices are displayed in the currency indicated on our website and may change without notice.
We reserve the right to correct pricing errors and cancel or refund orders affected by an incorrect price.
Payment must be successfully processed before an order is fulfilled.
5. Orders
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including suspected fraud, product availability issues, pricing errors, or violations of these Terms.
If we cancel an order after payment has been made, we will issue an appropriate refund.
6. Shipping and Delivery
Shipping times displayed on our website are estimates and are not guaranteed unless specifically stated otherwise.
We are not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses provided by customers, or circumstances outside our reasonable control.
7. Returns and Refunds
Returns, exchanges, refunds, and damaged-product claims are governed by our Refund Policy. Please review that policy before making a purchase.
8. Fragrance and Allergies
Our candles may contain fragrance oils, waxes, dyes, or other ingredients. Customers with allergies or sensitivities should review available product information before use.
Stop using a product if it causes irritation or an unexpected reaction.
9. Intellectual Property
The content on our website, including our business name, branding, product photographs, graphics, written descriptions, and original designs, may not be copied, reproduced, distributed, or commercially used without permission, except were permitted by law.
10. Third-Party Services
Our store may use third-party services, including Shopify, payment processors, shipping providers, and other service providers.
Your use of certain third-party services may also be subject to their respective terms and policies.
11. Prohibited Uses
You may not use our website to commit fraud, distribute malicious software, interfere with the website's operation, violate intellectual property rights, collect information unlawfully, or engage in activities prohibited by applicable law.
12. Disclaimer
We make reasonable efforts to provide accurate product and website information. However, to the extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted, error-free, or completely accurate.
Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer protection laws.
13. Limitation of Liability
To the extent permitted by applicable law, The Aroma Candles will not be liable for indirect, incidental, special, or consequential losses resulting from your use of our website or products.
Any limitations in these Terms apply only to the extent permitted by applicable law.
14. Governing Law
These Terms are governed by the applicable laws of Ontario, Canada and the federal laws of Canada that apply there, without limiting any mandatory consumer rights that may apply to you.
15. Changes to These Terms
We may update these Terms of Service periodically. Changes will become effective when the revised Terms are posted on our website unless otherwise required by law.
16. Contact Information
Questions about these Terms of Service can be sent to:
The Aroma Candles
Email: support@tacandles.com
Address: 28 Panama Pl, Brampton, ON, L6P 2G6