FAQ
Frequently Asked Questions
Here are answers to some of the most common questions about The Aroma Candles and our candles.
Why does my candle soot?
Our candles soot because we use high amount of fragrance which could be fixed by trimming the wick roughly 1/4 inch (6 mm) before each burn.
How long do your candles burn?
Burn time depends on the candle size, wick, fragrance, and how the candle is used. For the best performance, follow the candle-care instructions provided with your candle.
How should I care for my candle?
For the best burn, trim the wick to approximately 1/4 inch (6 mm) before each use. Keep the candle away from drafts and flammable materials and never leave a burning candle unattended.
Why should I trim the wick?
Trimming the wick can help produce a cleaner, more controlled flame and reduce excessive soot and mushrooming.
How long should I burn my candle?
Allow enough time for the melted wax to reach close to the edges of the container, especially during the first burn. Avoid burning the candle for longer than the maximum time stated on its safety label.
What fragrances do you offer?
We offer a variety of fragrances, including sweet, fruity, fresh, and relaxing scents. Visit our shop to see the fragrances currently available.
Are your candles handmade?
Our candles are carefully prepared with attention to fragrance, appearance, and burn performance.
When will my order ship?
Orders are typically processed within 1–5 business days. Delivery times depend on your location and the shipping service selected at checkout.
Do you ship across Canada?
[Yes, we ship across Canada.] Available shipping options and costs will be shown at checkout.
Can I track my order?
If tracking is included with your shipping method, tracking information will be provided after your order ships.
What happens if my candle arrives damaged?
Contact us as soon as possible with your order number and photos of the damaged candle and packaging. We will review the issue and help arrange an appropriate solution.
Can I return a candle?
Eligible unused and unburned candles may be returned according to our Return & Refund Policy. Please contact us before sending a return.
Can I cancel or change my order?
Contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or shipped.
How can I contact you?
For questions about products or orders, contact us at:
Email: support@tacandles.com
We aim to respond within 1–2 business days.