Returns

At The Aroma Candles. We want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the candle must be:

  • Unused and unburned
  • In its original packaging
  • In the same condition in which it was received
  • Accompanied by proof of purchase

Please contact us before returning an item. Returns sent without first contacting us may not be accepted.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your candle is damaged, defective, or you received the wrong product, contact us as soon as possible with your order number and photographs of the item and packaging.

If we determine that the item arrived damaged, defective, or incorrect, we may offer a replacement or refund at no additional cost to you.

Non-Returnable Items

We may not accept returns for:

  • Candles that have been burned or used
  • Products damaged after delivery through improper use
  • Personalized or custom-made products
  • Clearance or final-sale items were permitted by law
  • Gift cards

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the return results from our error or the product arrived damaged or defective.

Return Shipping

Unless the product arrives damaged, defective, or incorrect, customers are responsible for applicable return shipping costs.

We recommend using a tracked shipping service when returning products.

Exchanges

If you would like a different candle or fragrance, contact us at support@tacandles.com. Exchanges are subject to product availability.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

For return or refund questions, contact:

The Aroma Candles
Email: support@tacandles.com
Address: 28 Panama Pl, Brampton, ON, L6P 2G6

Nothing in this policy limits any rights you may have under applicable consumer protection laws.